Focus On Customer Experience

Benjamin DelGrosso

Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience. read less
BusinessBusiness

Episodi

BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio
25-07-2023
BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio
BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio I have spent the last 17 years not just selling products and services but learning how to go out and actually develop business, create routines and consistency, develop discipline, and make a bigger impact on those around me then just money! My sales and management career started in retail with Verizon Wireless before working in their enterprise business to business sales team. During my time in Corporate America, I was given some of the best training in the world and really developed an obsession-like energy for consistency, communication and the client experience. While my formal training is in the corporate setting, I’ve always been pulled towards smaller companies where I could work with entrepreneurs to help them bring big changes to grow their business. I was a great salesman, but I found my love and passion for the people, processes and services of the construction industry. When I was given the opportunity work with a residential general contracting business in Charlotte, I jumped at the idea of using my experiences and training to help create a sales and client management system specific for this market. I have proven my system and processes to Identify, Target, Qualify and Acquire clients works. With a heavy focus on communication, follow-through, and follow-up I believe any company can increase sales and profits and I want to be the one to help you do that! I brought massive success to companies I worked for but want to help more business owners get out of the daily grind and develop a business that worked for them instead of wearing them out. Since starting WinRate Consulting I have helped hundreds of paying clients and 10's of thousands of business owners through my free online content on my podcast and YouTube channel. I have been on dozens of stages and spoken in front of thousands of people to get the message across that YOU can be different and YOU can dream bigger and YOU can make it come to life! At this point I am 100% confident I can help any size business improve, I can help any owner or leader create better habits and a more disciplined life, and I can change the culture of a company into a place people want to work instead of constant frustrations and lack of buy in! Connect with Mike https://www.mikeclaudio.com/
Dealing with Overwhelm - Sammy Farrens
13-06-2023
Dealing with Overwhelm - Sammy Farrens
Develop mental toughness to build relationships, yourself and your business. Unlock your potential. Find the value in yourself. Cut through the bad habits and mental barriers thathave been holding you back from attaining your highest level of success. Then go out and live the lifeyou’ve always desired! Sammy Farrens, NLP Master Coach and CEO of Mental Edge will help you discover your greatness bychanging your MINDSET. You will learn through proven neuro-linguistic techniques how to identify and stop negative thoughts and defeatist behaviors that ultimately hold you back from attaining yourdreams. Maybe you want to learn how to improve or strengthen your personal relationships. Maybeyou are not where you thought you’d be in your profession, or you want a complete career change. Nomatter what it is you want to achieve, the first step to success is developing a relationship withyourself. Your success starts with YOU! Through honest feedback and proven step-by-step strategies,Sammy will give you the push you need to identify the obstacles holding you back, overcome yourfears and clearly define your goals. You will come away with more CONFIDENCE than ever before and gain a solid skillset to help attain your dreams.  There is no magic bullet for success. The magic happens when you take the steps to change your MINDSET. Sammy will help you create a solid plan to grow professionally and personally, and change your life for the better. You don’t have anything to lose, but you have so much to gain! https://mentaledgepodcast.com/ https://www.facebook.com/sammy.farrens
Focus On Customer Experience with Maura Stara
23-05-2023
Focus On Customer Experience with Maura Stara
Focus On Customer Experience with Maura Stara You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your stories.⠀⠀⠀⠀⠀While it shows how powerful your skillsets are, you are risking not getting the results you want with your body.⠀⠀⠀⠀⠀You’re either persuading a coach into your doubt and uncertainty or he’s persuading you into his vision and possibility for you.⠀⠀⠀⠀⠀You’re following?⠀⠀⠀⠀⠀Another meal plan, a personal trainer, and a regular fitness program can be helpful to most people.⠀⠀⠀⠀⠀Just like a “Hey Daniel, let’s drink more water” is a helpful reminder.⠀⠀⠀⠀⠀But for high performers that's not enough.⠀⠀⠀⠀⠀What happens when life gets in the way?⠀⠀⠀⠀⠀A coach that hasn't worked with many successful guys will buy into stories that are holding them back.⠀⠀⠀⠀⠀They will say it’s “ok” to skip your workout or put things off.⠀⠀⠀⠀⠀They will let you off the hook.⠀⠀⠀⠀⠀They will accept the “I can’t” or "I'm going to do it tomorrow" and settle for that.⠀⠀⠀⠀⠀Are you looking for that?⠀⠀⠀⠀⠀Or are you looking to turn I CAN’T into an I CAN?⠀⠀⠀⠀⠀Are you looking for a coach?⠀⠀⠀⠀⠀Or are you looking for results?⠀⠀⠀⠀⠀The more successful you are the more you have to lose.⠀⠀⠀⠀⠀It's a lot riskier for you to make decisions.⠀⠀⠀⠀⠀It might not play a big role for you to invest in a coach money wise.⠀⠀⠀⠀⠀But reputation-wise it does.⠀⠀⠀⠀⠀You want someone who can be your trusted advisor.⠀⠀⠀⠀⠀So you can share any struggles with your body without risking your reputation.⠀⠀⠀⠀⠀Without being known as the guy who jumps from diet to diet and never sticks to it.⠀⠀⠀⠀⠀That's an identity, nobody, especially not a high performer, deserves to have.⠀⠀⠀⠀⠀Tell me ...⠀⠀⠀⠀⠀How much more successful would your fitness and health be if you had someone who believes in you along your side?⠀⠀⠀⠀⠀Who is able to point out with clarity what’s been holding you back to move forward with your body?⠀⠀⠀⠀⠀It’s never about eating less and moving more.⠀⠀⠀⠀⠀It’s WHY we aren’t doing it consistently in the first place.⠀⠀⠀⠀⠀For high performers, there are a few very specific causes to that. Connect with Mauro https://www.facebook.com/mauro.stara.944
Create Cultures of Intention with Anne Donovan
02-05-2023
Create Cultures of Intention with Anne Donovan
Anne Donovan, SPHR, SHRM-SCP I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties. I have worked in some of the most well-known luxury brands in hospitality and have created high-performing teams by leading with a people-first philosophy. In addition, I develop and facilitate Leadership Development workshops with high energy and an eye on drawing people in for maximized learning. The workshops I've presented include "Coaching for Success," "Civility," and "Reducing Turnover and Increasing Retention." My devotion lies in helping people grow, both personally and professionally.  I have a talent for spotting potential in people. I am passionate about growing and supporting people so they realize their full potential. In addition, I have a proven track record of her leadership. Finally, I am very good at influencing and motivating people- a true leader. I live in Montana with my husband, Chip, and our two Wirehaired Pointing Griffons. I am digging in my garden and renovating my backyard when not working towards creating a better employee experience and workforce. You may also find me skiing down the slopes in Big Sky with Chip.  Connect with Anne https://donovanhrsolutions.com/