What Music & Magic Taught Shep Hyken about CX

CX-WISE By Sprinklr

07-03-2023 • 43 mins

In this episode of CX WISE, our host Nathan Bennett speaks with CX influencer Shep Hyken to discuss whether AI will kill customer service jobs, how to reach out to multi-generational customers on social media, real-life instances of brands evoking confidence with great customer service, how to balance the cost of loss prevention with memorable CX and more. Most importantly Shep also spills the beans on what magic & music taught him about CX from a very young age.

Shep is a New York Times Best Selling author, and his latest book, I’ll Be Back, is up for grabs on this episode.

Tune in to learn how you can get a free copy.

You Might Like

STORIE DI BRAND
STORIE DI BRAND
MAX CORONA
Market Mover
Market Mover
Il Sole 24 Ore
GURULANDIA
GURULANDIA
Marco Cappelli & Roberto Vertucci
WOLF Storie che contano
WOLF Storie che contano
WOLF | Storie che contano
Wikilix - Il Podcast sulla Finanza Personale
Wikilix - Il Podcast sulla Finanza Personale
Luca Lixi, Lorenzo Brigatti, Paolo Di Domenico, Matteo Cadei, Andrea Bosio, Lorenzo Volpi
Modelli di Successo
Modelli di Successo
Coach Max De Vergori
L'Unicorno
L'Unicorno
Will Media - Boats Sound
DIVENTO
DIVENTO
Vois & Max Corona
Cripto
Cripto
Il Sole 24 Ore
RECLAME
RECLAME
RÉCLAME
La finanza amichevole
La finanza amichevole
Alessandro Fatichi
Warren Buffett Italia Podcast
Warren Buffett Italia Podcast
Warren Buffett Italia
Marketers Podcast
Marketers Podcast
wearemarketers