In this episode of CX-WISE, our host Nathan Bennett brings you an interesting conversation with the CX maestro Vincent Washington. Prepare to be blown away as they discuss the power of leadership accountability on CX, the role of company culture on customer experience, and how to foster a care-centric culture that puts empathy, compassion, and the mental health of agents first and more!
Vincent has been a CX influencer, donning many hats in his career, from managing social media at UPS to leading customer experience management at Sprinklr. But what's even more intriguing is how Vincent's early stint as a store manager influenced his CX philosophy and vision. This is one episode you won't want to miss!
So, grab your headphones and get ready to be inspired as Nathan and Vincent drop some CX truth bombs. Tune in now!