Uncover the hidden challenges that lie beneath the surface of customer experience management with Jeff Sheehan — as he draws parallels between a finely-tuned internal CX program and the composure of an army pilot in flight.

In this episode of CX-WISE, our host, Nathan Bennett, delves into a compelling conversation with Jeff, who is a 25-year veteran in the field of customer experience.

Jeff and Nate discuss the nuances of customer experience and customer experience management. They share insightful solutions on how brands can bridge the gaps in their customer experience journeys.

Beyond that, Jeff shares his insights on navigating the fine line of AI-driven personalization to avoid any unsettling experiences. He also talks about WHY and HOW the expectations of customer experience differ based on geographical locations.

Tune in for a rich discussion on enhancing the customer experience!

P.S- Make sure to listen closely for your chance to win a free copy of Jeff’s book.