In the metrics-driven CX industry, it’s crucial to remember that humans matter more than KPIs.

But how do you successfully build a human-centered CX approach while also increasing the ROI of your business?

In this episode of CX-WISE, our host Nathan Bennett engages in a thought-provoking conversation with CX and Healthcare Strategist, Sally Mildren.

Sally is the CEO and Managing Partner of Boss Lady Consulting and ClarityPX. Over 20 years, she has worked as an executive leader in marketing, engagement, and customer experience. And created strong ROI and growth while building CX and brand for Fortune 50 companies, health systems and non-profits.

Gain the nuggets of wisdom as they explore the pivotal role of organizational habits in shaping exceptional CX, the transformative potential of purpose-driven work beyond outcomes, effective ways to leverage the voice of the customer in refining CX strategy and so much more!

So, grab your headphones and hit play to get CX-wiser. Tune in now!

P.S- Make sure to listen closely for your chance to win a free copy of "Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference”