Execution with Enthusiasm with Tim Clouse

01-06-2022 • 48 minuti

Charlie welcomes Tim Clouse, Senior Director of Operations and one of the newest members of the Broad River Leadership. Tim discusses the Company's culture, how he helps to keep it fun and focused in Ops, and shares the practical life advice and wisdom that he has received over the years that has served him well and that he has applied in his own life.

In this episode, Tim explains the meaning and unpacks the BEACON acrostic for Operations at the River:
Broad River
Execution
Assessment
Capturing
Operational
Narrative

He shares how he meets with his "Epic" Team (consisting of his fellow Ops leaders like Cherrie Rivera, James Ouellette, Tonia Buskirk, and Sarah Sanchez) regularly for process improvement.

In discussing the recently successful operational consolidation with Project Seahawk, Tim discusses shining a light on who Broad River really is, showing compassion for the new Memory Makers to teach them how we do what we do, spending time with them, letting them know who we are, and explaining why we do what we do from a systems knowledge standpoint.

Another big project that Tim discusses is the opening of Broad River's new (3rd) Distribution Center in Spartanburg, SC (led by Mike Rinehart), and the talent that has contributed to the positive launch and culture in "Spartan Ridge."

To unlock the strategic lever of additional storage capacity with the opening of satellite warehouse 'York Southern' down the road from the main distribution center in Fort Mill, Tim credits Fort Mill's Inbound Manager Colin Michael.

Tim unpacks the unique identities for each of the three distribution centers:

Fort Mill Otters: Fiercely loyal and protective of their raft (the name of a group of otters); they thrive and strive as a group the same way we do as an Operational team. Otters get their nutrients from the river, and we are Broad River.
Four Oaks Falcons: Fast, precise, willing to go the extra mile to make our customers happy, and take great pride in handling our product.
Spartan Ridge Bruins: Display Speed, agility, power, are cunning, and ever adapting to their new environment.

The three Distribution Centers are competing in the Playoffs for DC of the Year (DCOY). In this healthy competition, Tim and his leadership team created a playsheet and really helped define what winning looks like on the top ten critical KPIs (starting with Safety as the primary anchor). The latest results are unveiled each week with enthusiasm.

Tim shares some sage advice he's received that's really impacted his life from his Dad, such as "Think about the potential outcomes before you take action. Use your gifts that you've been given while being thankful for them and always humble yourself every day." And from his Mom, "Put others first. Be generous to others."

Additional Resources:

Tim's LinkedIn Profile - https://www.linkedin.com/in/tim-clouse-9ab508122

Tim's Day One Restaurant (Flipside Cafe, home of the famous Balsamic Glazed Brussels Sprouts) - http://theflipsiderestaurant.com/flipside-cafe/

Tim's favorite leadership book:
"Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead" by Jim Belasco and Ralph Stayer: https://www.amazon.com/Flight-Buffalo-Excellence-Learning-Employees/dp/0446670081

Tim's current book (that he read ahead of The Purpose Summit - https://www.thepurposesummit.com):
"Chief Joy Officer" by Rich Sheridan: https://richardsheridan.com/books/chief-joy-officer

Tim's favorite podcasts:
The RELEVANT Podcast - https://relevantmagazine.com/podcast/
Elevation with Steven Furtick Podcast - https://elevationchurch.org/podcast/
Maxwell Leadership Podcast - https://johnmaxwellleadershippodcast.com/
Richard Blackaby Leadership Podcast - https://blackaby.org/podcast/
C3 Church Global Podcast with Phil Pringle - https://podcasts.apple.com/au/podcast/c3-church-global-podcast-with-phil-pringle/id666645342

Tim's Binge-worthy TV Show:
Brooklyn Nine-Nine: https://www.nbc.com/brooklyn-nine-nine